For the purposes of the General Data Protection Regulation (GDPR) the data controller is Cheshire Equine Clinic LLP registration number OC366107. Our registered office is Chowley Oak Lane, Tattenhall, Cheshire, CH3 9EX
What personal data do we collect?
This includes information you give us by filling in forms or correspondence over the telephone, in person or by e-mail, in order for us to register you and provide veterinary services, when you enter a competition or promotion, use our social media functions on our website or interact with our accounts department. The personal data we collect may include your name and address, telephone numbers and e-mail address. We collect names and details of animals you own or are in your care and records of veterinary treatment, details of other service providers and referring vets that you interact with, insurance details and financial information. If you fail to provide this personal data we may not be able to fully provide our services to you. It is important that the personal data we hold is accurate, please keep us informed if your personal details change. You may update your preferred contact details or you can opt out at any time by contacting us on 01829 770999 or by e-mail to firstname.lastname@example.org. We will only contact you by post, e-mail or telephone using the contact details you have provided.
Personal data we automatically collect about you
When you use our website we automatically collect technical information including the internet protocol (IP) address used to connect your computer to the internet, your browser type and version, browser plug-in types and versions, operating system and platform and geographical location. When you visit our website we also collect information including the full Uniform Resource Locators (URL), clickstream to, through and from our website, products and services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (scrolling, clicks and mouse-overs) and methods used to browse away from the page.
Personal data we receive from other sources
This may include information we receive from referring vets or other service providers such as your name and address, e-mail and phone numbers, financial information, names and details of animals in your care, and insurance details.
How do we use your personal information?
We will only use your personal data on relevant lawful grounds as permitted by the GDPR which came into effect on 25thMay 2018. It is necessary for us to process your personal data in order to provide veterinary services and to provide information on products and services that you request or about other goods and services that are similar to others that you have already purchased. We need your information to send statements, invoices and payment reminders. We may need to notify you about changes to our policies, services or terms and conditions. We may send you invitations to events and courses and keep you informed of practice news and changes.
Technical data we collect when you use our website may be used to improve and administer our website, including troubleshooting, data analysis, statistical and research purposes, as part of our efforts to keep our website safe and secure and to make suggestions and recommendations to you about goods and services that may be of interest.
How long do we keep your personal data?
We will keep your personal data for as long as it is required for the purposes it was collected for and for the purposes of satisfying any legal, accounting or reporting requirements and for tax purposes. We will keep data in accordance with the requirements and recommendations of HM Revenue and Customs, the Royal College of Veterinary Surgeons (RCVS) and the Veterinary Defence Society (VDS)
Disclosure of your personal data
You agree that we have a right to share your personal data with selected third parties including veterinary surgeons and sub-contractors who act on our behalf to provide goods and services. We may share your data with analytic and search engine providers that assist us with improving our website.