Privacy


Privacy Policy

This privacy policy explains how and why we use your personal data at Cheshire Equine Clinic. The security of your personal data is extremely important to us and we want you to feel confident about giving us your personal information.

For the purposes of the General Data Protection Regulation (GDPR) the data controller is Cheshire Equine Clinic LLP registration number OC366107. Our registered office is Chowley Oak Lane, Tattenhall, Cheshire, CH3 9EX


What personal data do we collect?

This includes information you give us by filling in forms or correspondence over the telephone, in person or by e-mail, in order for us to register you and provide veterinary services, when you enter a competition or promotion, use our social media functions on our website or interact with our accounts department. The personal data we collect may include your name and address, telephone numbers and e-mail address. We collect names and details of animals you own or are in your care and records of veterinary treatment, details of other service providers and referring vets that you interact with, insurance details and financial information. If you fail to provide this personal data we may not be able to fully provide our services to you. It is important that the personal data we hold is accurate, please keep us informed if your personal details change. You may update your preferred contact details or you can opt out at any time by contacting us on 01829 770999 or by e-mail to office@cheshireequineclinic.co.uk. We will only contact you by post, e-mail or telephone using the contact details you have provided.


Personal data we automatically collect about you

 When you use our website we automatically collect technical information including the internet protocol (IP) address used to connect your computer to the internet, your browser type and version, browser plug-in types and versions, operating system and platform and geographical location. When you visit our website we also collect information including the full Uniform Resource Locators (URL), clickstream to, through and from our website, products and services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (scrolling, clicks and mouse-overs) and methods used to browse away from the page.


Personal data we receive from other sources

This may include information we receive from referring vets or other service providers such as your name and address, e-mail and phone numbers, financial information, names and details of animals in your care, and insurance details.


How do we use your personal information?

We will only use your personal data on relevant lawful grounds as permitted by the GDPR which came into effect on 25thMay 2018. It is necessary for us to process your personal data in order to provide veterinary services and to provide information on products and services that you request or about other goods and services that are similar to others that you have already purchased. We need your information to send statements, invoices and payment reminders. We may need to notify you about changes to our policies, services or terms and conditions. We may send you invitations to events and courses and keep you informed of practice news and changes.

Technical data we collect when you use our website may be used to improve and administer our website, including troubleshooting, data analysis, statistical and research purposes, as part of our efforts to keep our website safe and secure and to make suggestions and recommendations to you about goods and services that may be of interest.


How long do we keep your personal data?

 We will keep your personal data for as long as it is required for the purposes it was collected for and for the purposes of satisfying any legal, accounting or reporting requirements and for tax purposes. We will keep data in accordance with the requirements and recommendations of HM Revenue and Customs, the Royal College of Veterinary Surgeons (RCVS) and the Veterinary Defence Society (VDS)


Disclosure of your personal data

You agree that we have a right to share your personal data with selected third parties including veterinary surgeons and sub-contractors who act on our behalf to provide goods and services. We may share your data with analytic and search engine providers that assist us with improving our website.

  • You have the right to be informed about the collection and use of your personal data
  • You have the right to access your personal data
  • You have the right to have any inaccurate data rectified
  • You have the right to have your personal data erased in certain circumstances
  • You have the right to data portability, to obtain and re-use your personal data for your own purposes across different services.
  • You have the right to request the restriction of your data in certain circumstances
  • You have the right to object to our use of your information in certain circumstances e.g. marketing.

    If you wish to exercise any of the rights set out above please contact us on 01829 770999 or email us on office@cheshireequineclinic.co.uk

    We will respond to a request from you to access data after receiving all the relevant information within one month. If the request is complex this may take longer in which case we will notify you and keep you updated. We may need to request specific information from you to confirm your identity and ensure your right to access your personal data.

    We have procedures in place to deal with a data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. If you are unhappy about the use of your data, please contact us directly and we will try to resolve the matter, or you may contact the Information Commissions Office at www.ico.org.uk

    If you have any questions on this privacy policy or how we use your personal data please email us at office@cheshireequineclinic.co.ukor you can write to us at Cheshire Equine Clinic, Chowley Oak Lane, Tattenhall, Cheshire, CH3 9EX.